Are Virtas Timepieces water resistant?

Our pieces are rated to 5ATM. This means they can be submerged while washing your hands etc, but should not be taken swimming or in the shower. Please Note: Our 24 Month Warranty does not cover water damage.

What movement do we use?

There are many great movements available, but we wanted ours to be reliable, so you are never late for your appointments. As a result, we decided to go with a Japanese Miyota movement, which is well known for its consistency.

What type of stainless steel do we use?

We only use high-quality grade 316L Steel. The same low carbon steel is used in surgical procedures and marine applications.

Will I have to pay international Taxes/Duties?

Your order may be subject to import duties and taxes. Please visit our shipping page for more information.

When will my order ship?

We aim to post your order within 1-2 working days of purchase. Our shipping times may vary depending on product availability. We do not ship on weekends or New Zealand Public Holidays.

I need to change something on my order, how can I do so?

If you need to change or cancel your order, please contact us immediately. We generally process each order within 1 working day - once it has been dispatched, we will be unable to make any changes. 

What is your returns policy? 

We understand, sometimes people change their mind. If you receive your Virtas timepiece and decide its not for you, you have 30 days to complete the returns process.
 Please see here for more information on our returns policy.